![]() ![]() Submitting a False Negative Note: At present we are unable to accept suspected False Negative sample submissions for the Click-time URL Protection service through the Symantec Email Submission Client (SESC) or the Spam Analysis Tool in the Symantec.cloud portal. Please DO NOT upload any MSG or EML attachments to the ticket you will be asked to provide a sample through a separate, secured email address. If you cannot see any immediate configuration issues, raise a Support ticket using your normal reporting method.Ensure that the URL that has not been rewritten does not appear on your organizational whitelist.Be sure to check both the Global and the per-domain levels for the domain in question. After your ATP service the hyperlink inside the client sent email becomes. ![]() the u parameter is username->encryption->base64->UrlEncoded. #Clicktime symantec passwordConfirm that the Click-time URL Protection service is enabled for the domain that received the email. Click-Time URL Protection blocks malicious links by analyzing them when they are clicked by end-users to protect against spear phishing attacks that weaponize a. I represent a web company, we have a simple recover your password link. Symantec initially advised administrators not to apply click-time protection to the inbound emails that are securely signed using DKIM, S/MIME, and PGP.Navigate to Services > Email Services > Anti-Malware and click on the Click-time URL Protection Settings tab.Check your Click-time URL Protection service settings in the portal. ![]()
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